Reputation

A business’ reputation is its most important asset. If your customers lose faith in you it can result in a lack of good will and even the failure of your business.

While the majority of large organisations employ full-time media specialists to advise on potential media crises and handle them if the worst happens,  small businesses can also be vulnerable to exposure from international media within hours of an adverse incident taking place. Understandably few have the skills or the contacts to bring in a trained professional to handle the media and limit the reputational damage

Businesses which are particular vulnerable include:

  • Sports and activity centres where accidents can happen
  • Schools in the event of something happening to a pupil
  • Nursing homes receiving damning reports from regulators
  • Restaurants with outbreaks of food poisoning

Our staff have a wealth of experience and crisis management skills which are invaluable when it comes to helping you minimise risks,  put a contingency plan in place and remain on hand to support you in a timely manner in the event of a crisis.

Debbie has gained considerable experience in this field having been media spokesperson for Avon and Somerset Constabulary, Great Western Ambulance and Somerset Fire Service. She has also supported schools across Somerset who have been subject to intense national media coverage for a number of diverse reasons.